In which cities is the service active?
We deliver products throughout Italy
Is there a minimum spending limit?
No, there is no minimum spend.
How much are the shipping costs?
If you purchase less than 35 euros, shipping costs are 7.90 euros . If you purchase products worth 35 euros or more, shipping costs are free .
What are the delivery times?
Your order will be ready within 24-48 hours. The courier then takes 24-48 hours (depending on the delivery location) to deliver the goods to your home.
What payment methods can I use?
You can pay for your shopping by credit card, Satispay and PayPal .
What happens if I'm not at home?
If you are not at home at the time of delivery, the courier will try to deliver the products again the following day.
I can't make the payment. What can I do?
Write to support@piandellamussa.com
The goods do not match the order / My order is damaged, what should I do?
If your order is not compliant, please email us immediately at supporto@piandellamussa.com indicating:
or Order No.
o Photos of all products/damage and shipping label
Only in this way can we manage non-compliant orders (for example, proving the carrier's fraud for broken bottles).
Can I change an order?
Unfortunately, no, we do not have the ability to change the number of products in your order after it has been placed.
We therefore ask you to carefully examine your order before finalizing it.
If you make a mistake when entering your delivery address, you can change it up until shipping. Please email supporto@piandellamussa.com immediately.